Resolved critical business challenges in one-third the time for CHC Helicopter
Increased bid win rates and enabled smoother global implementations for complex service programs.
A 30-person global cross-functional team formed to win more large deals and deliver smoother implementations. Brilliant people, but silos, misalignment, and differing working styles were slowing them down.
Created a six-month engagement and development program for the entire Centre of Excellence team.
Clarified shared purpose, roles, and ways of working across geographies and disciplines.
Built concrete skills in communication, collaboration, and healthy accountability, using live bid and implementation challenges as learning material.
Team members reported a much stronger sense of one team and mutual trust.
Business challenges were resolved in one-third of the time.
Bid win rates increased, along with improvements in customer experience during program implementations.
Michael has the ability to transform a group of people into a high-performing team. He provided excellent business leadership skills and his recommendations and feedback were extremely valuable. I look forward to working with Michael again.Senior Director, Centre of Excellence, CHC Helicopter
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